Omnichat AI agents Platform Review 2026: Funding, Features, Pricing Limits and Business Analyst Capabilities
Omnichat AI agents offer autonomous marketing, sales and service tools across eight messaging channels, supported by $10M Series A funding and the OmniClaw business analyst.
Omnichat AI agents run an omnichannel platform that handles customer conversations on WhatsApp, LINE, Facebook Messenger, Instagram, WeChat, KakaoTalk, TikTok and web chat from a single inbox. The Hong Kong company, founded in 2017, serves more than 5,000 brands including Dyson, FILA and Watsons and reported 8X revenue growth that pushed annual recurring revenue past US$10M before 2026.
Omnichat AI agents core features and OmniClaw analyst
The platform supplies three autonomous AI employees that follow brand voice rules and allow human oversight. The AI Marketing Agent builds full campaigns from a single prompt and segments audiences. The AI Sales Agent issues product recommendations and closes orders inside chat. The AI Customer Service Agent answers enquiries around the clock and hands off to staff when needed. All agents run in a sandbox for testing before deployment.
OmniClaw functions as the built-in business analyst. It reads live conversation data for topics, intent and sentiment while applying de-identification to protect privacy. The tool tracks revenue attribution from both online chats and physical store purchases, flags complaint patterns by product or location, and drafts broadcast messages or suggested actions. September 2026 updates added scheduled tasks and direct conversation analysis. Roughly 300 brands adopted OmniClaw within two months of its June 2026 launch.
Additional tools include natural-language campaign creation, abandoned-cart remarketing, loyalty programs and e-commerce integrations. The company holds official partner status with Meta and LINE. Revenue from platform users has exceeded US$100M in client sales to date.
Funding round and growth metrics
Omnichat closed a US$10M Series A round in late October 2026 led by Openspace Capital with participation from Darwin Ventures and Acorn Pacific Ventures. Earlier backers include AppWorks and Palm Drive Capital. Management stated the capital will expand agentic AI development and push beyond the current strong position in Southeast Asia, where the company recorded 130% year-over-year growth for two consecutive years.
Plans focus on scaling the Omni AI Agents suite and deepening research and development. No specific timelines for new markets were released. Adoption data shows Marketing Agent users tripled after the 2025-2026 feature releases.
Pricing tiers and contact limits
Omnichat uses custom, quote-based pricing that scales with contact volume and user seats. Channel message fees for WhatsApp or LINE remain separate. Four tiers exist:
| Tier | Contacts | Users | Key inclusions |
|---|---|---|---|
| Basic | 10,000 | 3 | Core customer service and marketing |
| Pro | 25,000 | 3 | E-commerce integration, segmentation, abandoned cart, reports |
| Enterprise | 100,000 | 10 | Priority support, coupons, journeys, catalogs |
| Custom | Unlimited | Unlimited | API access, OMO features, Social CDP, custom modules |
No public fixed prices or free tier are listed. Trials and demos require direct contact. Add-ons such as games or advanced analytics incur extra charges. Older regional plans may still appear in documentation for existing clients.
Business users evaluating the platform should test OmniClaw output on their own conversation history before committing, given the privacy safeguards and the absence of fixed monthly fees. The focus on retail and conversational commerce limits immediate fit for non-e-commerce sectors without custom development.
Frequently asked questions
What contact limits apply to Omnichat tiers?
Basic covers 10,000 contacts, Pro reaches 25,000, Enterprise supports 100,000, and Custom removes the cap. User seats also increase from three to ten and then unlimited.
How does OmniClaw handle privacy in conversation analysis?
The tool applies de-identification before processing topics, intent and sentiment. It generates insights and draft actions without exposing raw personal data to analysts.
Which channels does the Omnichat inbox support?
The unified inbox covers WhatsApp, LINE, Facebook Messenger, Instagram, WeChat, KakaoTalk, TikTok and web chat with revenue attribution across all.
Is Omnichat pricing available publicly?
No fixed prices are published. All plans are quote-based and exclude separate channel message fees. Demos and trials must be requested directly.
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