Microsoft Dynamics 365 AI CRM introduces autonomous Sales Development Agent for pipeline generation with usage-based Copilot Credits billing starting November 16, 2026.
New standalone Microsoft 365 Copilot SKUs become available December 1, 2026, with unchanged pricing and default usage-based billing for CSP Copilot Business customers.
Microsoft released 30 new Dynamics 365 Copilot skills on October 8, 2026, alongside the Sales Development Agent in public preview. The changes tie into usage-based credit billing from mid-November.
Microsoft released 30 pre-built skills for Dynamics 365 Sales, Service and Customer Insights in October 2026. The update adds agentic automation inside Cowork, Code and Teams while requiring existing D365 and Copilot licenses.
Power BI October 2026 features introduce GA support for Copilot custom visuals, a new Gantt chart preview and improved list slicer modes alongside ongoing Fabric capacity migrations.
Microsoft released 30 new pre-built CRM skills for Dynamics 365 in October 2026, integrated with Copilot. Here is what they do, how much they cost, and where they fall short.
Adobe CX Enterprise Coworker review 2026 examines integrations with ChatGPT, Claude and Gemini, AI Credits pricing, and agent usage limits for enterprise CX workflows.
Cordial launched its headless CDP on October 29, 2026 to expose real-time customer data directly inside AI assistants without platform login.
Shopify Exponential 2026 focuses on agentic commerce with new AI agent integrations and seven additional local payment methods. Merchants face unchanged plan limits but gain tools for agent visibility before Black Friday.
Insightly's official MCP server connects CRM data to AI assistants like Claude and ChatGPT. It offers read and limited write access without extra fees but respects existing plan caps.
Zendesk launched Employee Service AI Agents in late October 2026 to automate full IT and HR request cycles. Early data shows 300 customers running 6 million workflow executions in five weeks.
Insightly launched its MCP Server in October 2026 to link CRM records directly to external AI assistants through the Model Context Protocol.
