The October 2026 agreement values Braze at $5.66 billion. It adds real-time decisioning tools to Salesforce but leaves pricing, migrations, and platform overlap unresolved until 2027-2028.
Microsoft Dynamics 365 AI CRM introduces autonomous Sales Development Agent for pipeline generation with usage-based Copilot Credits billing starting November 16, 2026.
ActiveCampaign AI agents handle campaign creation, segmentation and performance monitoring through the Active Intelligence engine. The MCP server extends these tools to external LLMs without extra fees.
Salesforce Marketing Cloud Next Winter 2027 expands Agentforce AI agents for autonomous campaigns and content. Growth and Advanced editions set base pricing at $1,500 and $3,250 per month.
Salesforce Marketing Cloud Next Growth edition lists at $1500 per month while Advanced reaches $3250, with strict caps on email credits, flows and AI generations.
ContinuumGlobal Image Assistant launched in October 2026 inside the Smart Marketing Engine. The tool generates on-brand images from natural language prompts within existing campaign workflows.
Microsoft released 30 new Dynamics 365 Copilot skills on October 8, 2026, alongside the Sales Development Agent in public preview. The changes tie into usage-based credit billing from mid-November.
Salesforce Marketing Cloud Next Winter 27 introduces Agentforce marketing agents and RCS enhancements. The release details specific limits, pricing tiers, and automation capabilities available from October 2026.
The Emarsys 2026 update brings revenue attribution across channels and one-click loyalty program creation. Marketers gain tools to link campaigns directly to sales and repeat purchases.
Microsoft released 30 pre-built skills for Dynamics 365 Sales, Service and Customer Insights in October 2026. The update adds agentic automation inside Cowork, Code and Teams while requiring existing D365 and Copilot licenses.
Salesforce Service Cloud Fall 2026 introduces Casey Agent self-optimization, WhatsApp commerce, and Contact Center GA across Europe with tiered pricing from $125 per user.
Salesforce Service Cloud Fall 2026 releases expand native Contact Center availability and add self-optimizing features to the Casey Help Agent.
