Microsoft Dynamics 365 AI CRM introduces autonomous Sales Development Agent for pipeline generation with usage-based Copilot Credits billing starting November 16, 2026.
Microsoft released 30 new Dynamics 365 Copilot skills on October 8, 2026, alongside the Sales Development Agent in public preview. The changes tie into usage-based credit billing from mid-November.
Microsoft released 30 pre-built skills for Dynamics 365 Sales, Service and Customer Insights in October 2026. The update adds agentic automation inside Cowork, Code and Teams while requiring existing D365 and Copilot licenses.
Microsoft released 30 new pre-built CRM skills for Dynamics 365 in October 2026, integrated with Copilot. Here is what they do, how much they cost, and where they fall short.
Adobe CX Enterprise Coworker review 2026 examines integrations with ChatGPT, Claude and Gemini, AI Credits pricing, and agent usage limits for enterprise CX workflows.
Bloomreach Loomi Connect provides over 120 tools for custom AI agents that access customer data, campaigns, and search features, with strict rate limits and custom enterprise pricing.
Sage CRM 2026 R2 introduces a Java 11 platform upgrade, improved Entra ID support and a new semantic search tool that replaces the previous AI assistant.
Konnect Insights Front Office OS layers AI analytics and cross-system actions over existing CRMs and contact centers without replacement.
Salesforce Service Cloud Fall 2026 introduces Casey Agent self-optimization, WhatsApp commerce, and Contact Center GA across Europe with tiered pricing from $125 per user.
HubSpot Breeze Assistant now serves as the main interface for outcome-driven tasks with a self-updating Smart CRM. The updates from UNBOUND 2026 include credit-based agents and practical limits for teams.
