Salesforce Marketing Cloud Next Winter 27 introduces Agentforce marketing agents and RCS enhancements. The release details specific limits, pricing tiers, and automation capabilities available from October 2026.
The October 2026 agreement values Braze at $5.66 billion. It adds real-time decisioning tools to Salesforce but leaves pricing, migrations, and platform overlap unresolved until 2027-2028.
Salesforce Marketing Cloud Next Winter 2027 expands Agentforce AI agents for autonomous campaigns and content. Growth and Advanced editions set base pricing at $1,500 and $3,250 per month.
Salesforce Marketing Cloud Next Growth edition lists at $1500 per month while Advanced reaches $3250, with strict caps on email credits, flows and AI generations.
Salesforce Service Cloud Fall 2026 introduces Casey Agent self-optimization, WhatsApp commerce, and Contact Center GA across Europe with tiered pricing from $125 per user.
Salesforce Service Cloud Fall 2026 releases expand native Contact Center availability and add self-optimizing features to the Casey Help Agent.
